We want every WORKFUEL experience to be a great one. This policy explains when refunds apply, how they are processed, and how to reach us if something goes wrong.
1. Pre-orders
WORKFUEL operates on a pre-order model. Orders can be cancelled free of charge before the daily order cut-off (shown at checkout). After the cut-off, our kitchen begins preparing your meal and orders cannot be cancelled or refunded.
2. Subscription Cancellations
Subscriptions can be cancelled anytime from your dashboard. Cancellation stops future renewals — meals already scheduled and paid for will be delivered as planned. Pro-rated refunds for unused meals are issued at our discretion only in exceptional cases (e.g. relocation, medical reasons) with supporting documentation.
3. Failed Payments
If a payment fails at checkout, no order is created and no amount is captured. If your bank shows a temporary hold, it is automatically released by your bank within 5–7 business days.
4. Duplicate Payments
If you are charged twice for the same order due to a technical error, the duplicate amount is automatically refunded within 5–7 business days. If it does not appear, write to support@workfuel.in with your order ID.
5. Quality Issues
If your bowl arrives damaged, spoiled, or materially different from what was ordered, contact us within 2 hours of delivery with a photo. We will, at your option, either replace the bowl on the next delivery slot or issue a full refund to the original payment method.
6. Missed Deliveries
If we fail to deliver your order within the chosen slot due to our error, you are eligible for a full refund. Missed deliveries due to incorrect address, recipient unavailability or repeated failed contact attempts are not refundable.
7. Refund Timelines
- UPI / Wallets: 1–3 business days
- Debit & Credit cards: 5–7 business days
- Net banking: 5–7 business days
Refunds (where applicable) are processed through Razorpay to the original payment method used at checkout. We cannot refund to a different account.
8. Non-Refundable Situations
- Cancellation requested after the daily cut-off.
- Failed delivery due to wrong address or recipient unavailability.
- Subjective taste preferences when the bowl matches the published menu.
- Subscription meals that were skipped without using the in-app "Skip" feature in time.
9. How to Request a Refund
Write to support@workfuel.in or WhatsApp +91 97115 11002 with your order ID and a short description. Our team responds within 2 business hours and resolves most cases within 24 hours.