WORKFUEL ("we", "our", "us") is committed to protecting the privacy of every customer who uses workfuel.in. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.
1. Information We Collect
Account information
Name, email address, mobile number, password (encrypted), delivery address and optional profile details when you sign up or place an order.
Order information
Items ordered, delivery slot, delivery address, special instructions, and order history.
Payment information
Payments are processed by Razorpay. We do not store your full card number, CVV or UPI PIN. We retain a transaction reference, last 4 digits of the instrument, payment method and amount for accounting, refunds and dispute resolution.
Device & usage information
IP address, browser type, device identifiers, pages visited and timestamps — collected automatically through cookies and analytics tools.
2. Cookies
We use essential cookies to keep you signed in, remember cart contents and secure your session. We also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser, but parts of the site may not function correctly.
3. Analytics
We use first- and third-party analytics services to measure traffic and improve the product. These tools may set cookies or collect anonymised usage data.
4. How We Use Your Information
- Process and deliver your orders and subscriptions.
- Send transactional updates (order confirmation, payment receipts, delivery alerts) via email, SMS or WhatsApp.
- Provide customer support and handle refunds or disputes.
- Improve our menu, website and overall experience.
- Comply with legal, tax and regulatory obligations.
- Send marketing communications — only with your consent and with an option to opt out.
5. Third-Party Services
We share the minimum information necessary with trusted partners who help us run the service:
- Razorpay — payment processing and refunds.
- Resend — transactional email delivery.
- WhatsApp Business Cloud API (Meta) — order and delivery notifications.
- Cloud hosting & database providers — secure storage of application data.
- Delivery partners — to fulfil your orders.
These providers are contractually bound to use your information only for the agreed purpose.
6. Data Security
Customer data is encrypted in transit (TLS) and at rest. Access is restricted on a need-to-know basis. Passwords are hashed. While no system is 100% secure, we apply industry-standard safeguards to protect your information.
7. Data Retention
We retain account, order and tax records for the duration required by applicable Indian laws (typically up to 8 years for invoices). You can request deletion of your account at any time — subject to records we are legally required to keep.
8. Your Rights
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your account.
- Opt out of marketing communications.
- Withdraw consent for non-essential data processing.
To exercise these rights, write to support@workfuel.in.
9. Children
WORKFUEL is not intended for users under 18. We do not knowingly collect data from children.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available at this URL with a revised "Last updated" date.
11. Contact
WORKFUEL · Noida, Uttar Pradesh, India
Email: support@workfuel.in
Phone: +91 78350 70323